Last updated 2026
Every print is made individually for you, so we do not operate open-ended change-of-mind returns. We do, however, stand fully behind the condition of what we send. If a print reaches you defective or damaged, we will put it right.
The 30-Day Window
You have 30 days from the date your order arrives to report a print that is defective or that was damaged in transit. Reports made within this window are eligible for a replacement or a refund of the affected item.
What Counts as Defective or Damaged
This covers prints that arrive with a manufacturing flaw, a printing fault, or physical damage sustained during delivery, such as creasing, tears or dents in the material. Natural, minor variation in color between individual prints is a normal feature of the process and is not treated as a defect.
How to Report an Issue
To start a claim, email us at [email protected] with the following:
- Your order number or the email used to place the order.
- A short description of the problem.
- A clear photo of the issue, which we need in order to assess the claim and arrange a resolution.
Resolution
Once we have reviewed your photo and confirmed the issue, we will arrange a replacement print or a refund of the affected item. We will not ask you to return a damaged print unless we specifically request it. Any refund is issued to the original payment method.
Questions
If you are unsure whether an issue qualifies, contact us at [email protected] and we will be glad to help.